1.The nature of donations
Donations are entirely voluntary and are not payment for any service. Donating gives no extra features, priority or points.
2.When you get a refund
- You sent the wrong amount (e.g. ৳5,000 instead of ৳500) — if you tell us within 7 days
- The same donation was charged more than once
- The money was taken but the transaction shows as failed
- A transaction was made without your permission (with evidence)
3.When there is no refund
- A simple change of mind after 7 days
- Your account was deleted or suspended after you donated
4.The refund process
Choose the transaction in “My donations” and click “Report a problem”, or give the transaction number (TXN-) on the contact page.
Our accounts team will review it within 3 working days.
If approved, the money is returned by the same method (bKash, Nagad, Rocket, card or bank). Depending on the payment provider, it can take 7–10 working days.
5.Points and boosts
Points have no monetary value, so no money is refunded for points. Points spent on a boost are usually not refunded, but they are refunded automatically in these cases:
6.Closing your account
You can close or delete your account at any time; there is no contract or commitment. See closing and deleting an account.