1.The difference between reporting and blocking
2.When to report
- Asking for money, gifts, or bank or mobile banking details
- Indecent, threatening or insulting messages, or repeated unwanted contact (harassment)
- Fake photos, someone else's photos, indecent photos, a false age, or hiding an existing marriage
- Attempted scams or fraud, or any suspicious behaviour
- Posing as ShadiMaker staff or a matchmaker and asking for a fee
- Commercial promotion or spam
- A profile of someone under age
3.How to report
1
Open the profile or messages
You'll find “Report” at the bottom of the profile; from the menu at the top of a chat you can go to that person's profile. If you can't find the profile, use the “Report a member” button on the support ticket page and enter their profile ID (e.g. SG-10021).
2
Choose a reason
Choose the closest reason, and add details if needed.
3
Add details (optional)
Briefly write what happened and when. If needed, the safety team will look at the relevant messages.
4
Submit
You can block at the same time if you like. You'll be notified about the report's status.
4.What happens after a report
Our safety team usually reviews a report within 24 hours. If needed, the flagged part of the conversation is looked at — not the whole conversation.
5.What happens when you block
- They can no longer see your profile or send you interest or messages
- You won't see their profile in search either
- Earlier messages are hidden on your side
- No notification is sent to them
6.False reports
Deliberately making false or harassing reports breaks the community guidelines, and action may be taken against the account.
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