FAQ

Frequently asked questions — answers to your questions

Account

Who can create a profile?

Anyone who has reached the legal age for marriage (women 18, men 21), or, with their consent, a parent, guardian or sibling.

Can I open more than one profile?

One profile per person, and one account per mobile number. A guardian can manage the profiles of more than one son or daughter from separate accounts.

What if I forget my password?

Click the “Forgot password” link on the login page, then set a new password using the link we email you.

How do I close my profile once the marriage is settled?

From “My profile” → “Privacy settings” you can hide your profile, pause your account or request permanent deletion. A deletion request takes effect after 30 days.

Profile & search

Who can see my photos?

You decide: everyone, logged-in members, or only people whose interest you have accepted. “Everyone” is selected at first; you can change it at any time from the “Photos” section of “My profile”. The same rule applies to the profile photo and the gallery.

How long do I wait after sending interest?

If there is no reply within 30 days, the interest expires. Until then, you can also withdraw it if you wish.

Can I share a profile with my family?

Yes. Send a link using the “Share” option on the profile page. The link shows only general information; photos and contact details stay private.

Islamic values & family

Does ShadiMaker follow Islamic values?

Yes. ShadiMaker is built for halal marriage and run on the principles of modesty, honesty and mutual respect. There is no room for dating or relationships outside marriage, and our team reviews every profile, photo and report.

How can a guardian or wali be involved?

With the member's consent, a parent, guardian or sibling can open and manage the profile on their behalf; the profile shows who manages it. The profile's share link and biodata are easy to share with the family, so guardians can be part of every decision.

How is modesty protected in photos and conversations?

You decide who can see your photos, and our team reviews every photo before it is published. Messages can only be sent once an interest is accepted, and our team acts on reports of improper behaviour. If you meet, we recommend doing so with family or a mahram guardian present.

Can families of other faiths use ShadiMaker?

Yes. ShadiMaker is run according to Islamic values, but families of other faiths who follow its principles of modesty, honesty and mutual respect are welcome to create a profile and search by religion.

Verification & safety

How long does verification take?

Usually 1–2 working days. You are told the result by notification and email.

Why do I have to give a guardian's mobile number?

To keep the family involved in marriage talks. When you approve a contact request, the other family can talk to your guardian on this number; no one sees it before that. Before approving a profile, our team calls the number to verify it. Give a real guardian's number only — giving the number of a friend, colleague, cousin or the prospective bride or groom themselves will get the profile permanently banned.

Does AI review my profile?

Before approving a profile, our team may use AI to help. The AI only flags contact details, text in the wrong place, inconsistencies or anything inappropriate in the profile's text; a member of the team always decides whether to approve a profile, ask for changes or reject it. If you disagree with something the AI flagged, tell us through a support ticket or by email and a member of the team will look at it again themselves. The AI doesn't see your name, phone number, email, address, photos or documents — details are in the privacy policy.

Can other members see my birth registration certificate?

No. Only our verification team sees the certificate, and every time it is viewed is recorded.

What should I do if someone asks for money?

Don't send any money. Keep screenshots of the messages and report them from the profile or the conversation. ShadiMaker staff never ask for money by phone or message.

If I report or block someone, will they find out?

No. Reporting and blocking are both completely private. You can report from the “Report” button on a profile, or by entering the profile ID with the “Report a member” button on the support ticket page.

How do I tell the support team about a problem?

Log in and open a new ticket from the “Support tickets” page. The ticket's status is shown — open, in progress, resolved or closed — and you are notified by notification and email when the support team replies. You can open up to 3 new tickets in 24 hours; for the same issue, reply in your earlier ticket. If you can't log in, use the form on the contact page.

Points, referrals & boost

How do I earn points?

100 for registering (double, 200, if you join with a referral code), 20 for each completed profile step, 50 for birth registration verification, 100 for each successful referral, 1 points for every minute you are active on the site (up to 60 a day), and when a success story (100), review (20) or blog post (50) you submit is approved — once for each piece of writing.

How do I submit a success story, review or blog post?

Log in and submit it from the “My writing” page in the menu; success stories can also be submitted from the “Success stories” page. Each piece is published, and you earn points, only after our team checks and approves it. If it is rejected, you are told why; you can correct it and submit again. You can submit up to 3 pieces in 24 hours.

Can points be bought with money?

No. Points cannot be bought, sold or transferred. Donating does not earn points either.

How long does a boost last?

24 hours. The more points you use, the higher you appear among boosted profiles. When it ends, your profile returns to the normal order.

Why haven't my referral points been added yet?

The new member must verify their email and complete 70% of their profile within 7 days, and get their birth registration verified. See the current status on the “Refer a friend” page.

Pricing & donations

Do I need to pay to use ShadiMaker?

No payment is currently required to create a profile, search, send interest or message. If a price is set for any service in future, it will be announced in advance.

Is donating required?

No. If ShadiMaker helps you, you may donate voluntarily. Donating or not makes no difference to the features you get.

Can I get money back if I donated the wrong amount?

Yes. Tell us within 7 days with the transaction ID; we check it and return the money by the same method.

Didn't find the answer you need?See the detailed guides, or contact the support team.