1.What information we collect
2.How we use information
- Showing your profile and finding suitable profiles for you
- Verifying identity and documents
- Handling interests, messages and notifications
- Keeping track of points, referrals and boosts
- Detecting fraud, multiple accounts and misuse — including automatic checks for spam or suspicious links in support tickets and submitted writing; these only flag items for the team to review, and no action is taken automatically
- AI-assisted review before a profile is approved — AI flags contact details, text in the wrong place, inconsistencies or anything inappropriate in the profile's text; our team always makes the decision, and the AI never approves, rejects or bans a profile by itself
- Improving the service and meeting legal obligations
3.What other members can see
4.Birth registration and verification data
Verification documents are encrypted and stored separately, and only authorised verification staff can see them. Every viewing is recorded in an audit log. Where needed, the number may be checked against the government's online server.
5.Message screening
Your messages are private. However, to prevent fraud, automatic systems may detect financial details or risky language. If there is a report or an automatic flag, the safety team sees only the relevant part.
6.Sharing information
To run the service, we give the minimum necessary information to trusted service providers (such as SMS, email, payment gateways, cloud servers and, if you agree, Google Analytics for website analytics) — they are bound by contract to protect your privacy. Information may be given to the authorities under a legal order or if someone's safety is at risk.
AI provider: to help our team review profiles before approval, we send limited profile information to an AI provider (currently Groq) — such as gender, age, district, height, weight, marital status, education, occupation, the relationships and occupations of family members, and the parts of the profile you wrote yourself (including anything you wrote there about yourself or your family). Only our team sees the AI's results, and every decision is made by a member of the team. Your name, phone number, guardian's number, email, village/house address, photos, verification documents, religion and religious practice, and health-related special categories are not sent; phone numbers, emails and links inside your text are masked before anything is sent. Under its terms, the provider does not use this information to train its AI models and does not keep it.
7.How long information is kept
- Active account information: for as long as the account is open
- After a deletion request: permanently deleted after 30 days
- AI review results: kept with the profile, replaced by each new review, and deleted with the account; the audit log keeps only when a review ran and how many points were flagged, not the profile text. The AI provider itself keeps nothing (section 6)
- Donation transaction records: for the period required by law
- Records of rule-breaking and fraud: for a limited period, to prevent repeat misuse
8.Your rights
- See your information and ask for a copy
- Correct inaccurate information
- Object to anything the AI flagged or to a change request — tell us through a support ticket or by email and a member of the team will look at it again themselves
- Control who sees your photos and contact details
- Hide, pause or permanently delete your profile
- Turn off marketing emails and notifications
9.Information security
We protect information with encryption (HTTPS), encrypted passwords, role-based access and audit logs. The guardian's mobile number and the birth registration number are stored encrypted, and phone numbers, emails and links inside your text are masked before anything is sent to the AI provider. No system is 100% secure; if a data breach happens, we will promptly inform the members affected.
10.Cookies
We use cookies to keep you logged in, for security and to improve the service. Details are in the cookie policy.
11.Changes to this policy and contact
Every active member will be emailed at least 14 days before an important change takes effect, and the effective and updated dates are shown at the top of this page. Privacy questions or requests: hello@shadimaker.com or the contact page.